Bridging the Gap in Emergency Communications
Member Support & Training
Managed Radio Services (MRS) is dedicated to the success of its operators, which is why all members receive access to a library of online courses and training programs at no charge. These resources provide foundational knowledge on a wide range of topics, including radio operations, communication protocols, emergency procedures, related technology, and more! The training is designed to ensure that every MRES operator, from the basic Weather Watcher to the Amateur Radio Operator, can efficiently and confidently utilize the MRS network to support emergency preparedness and community efforts. And... did we mention that you can join for FREE?
Managed Radio Services (MRS) serves solely as a communication infrastructure provider. The purpose of Managed Radio Emergency Service (MRES) is to facilitate person-to-person communication during emergencies. MRS neither establishes, directs, or controls official emergency response operational procedures or protocols.
Participation in a MRES network does not supersede or replace the existing, established operating procedures of any other organization or government entity. MRES members are expected to be familiar with and adhere to all protocols agreed upon when acting under the direction of, or in conjunction with, another entity (e.g., a formal emergency response agency, fire department, or law enforcement).
MRES is not a substitute for official emergency services. In the event of an emergency, always contact the appropriate authorities and follow their instructions.
What is Managed Radio Services (MRS)?
Managed Radio Services (MRS) is a structured, managed communication system that utilizes modern LTE-based Voice over Internet Protocol (VoIP) Push-to-Talk (PTT) technology. It's designed to provide private, purpose-driven communication networks for organizations that require reliable, organized, and secure communication, particularly for emergency and auxiliary support roles.
How does MRS differ from traditional amateur radio operations?
While MRS is developed by an experienced amateur radio operator, it differs significantly. MRS leverages LTE-based devices, eliminating the need for traditional amateur radio licensing for users and complex repeater systems. It offers a managed, pre-provisioned, and secure communication environment, contrasting with the often self-governed and less structured nature of some traditional amateur radio activities. MRS focuses on accountability and organized reporting through a modern, mobile-friendly interface.
Who can benefit most from using MRS?
MRS is ideal for organizations and groups involved in emergency preparedness, public safety, and community support. This includes, but is not limited to SKYWARN spotters, Amateur Radio Clubs and Emergency Service (ARES) teams, and Weather Watcher programs. Any group needing fast, organized, and reliable communication for coordinated efforts will find MRS beneficial.
What equipment is needed to use MRS?
To use MRS, you'll need the LTE-based handheld radio devices provided as part of the service package (e.g., the basic radio package included with the subscription, sourced from www.RapidRadios.com). These devices connect over cellular LTE networks.
Can I use my existing equipment supplied by Rapid Radios?
If you wish to use your existing equipment from Rapid Radios within the MRS network, you must request and receive approval for the transfer of the radio's billing and management. Once this process is complete, the annual service costs will be included in your MRS subscription renewal.
Is MRS suitable for emergency communications?
Absolutely. MRS is specifically designed to enhance communication resilience in emergency and large-scale events. By providing a structured and reliable communication platform using modern LTE technology, it serves as a critical tool to ensure vital information flows quickly and efficiently when traditional communication methods may be compromised or overloaded.
How does MRS ensure reliable communication?
MRS ensures reliable communication by operating on robust LTE cellular networks, which offer widespread coverage and inherent reliability. The system's "over-the-air provisioning" and group-based programming provide a managed environment for secure and consistent communication, reducing common points of failure found in less structured systems.
Can MRS integrate with other communication methods?
While MRS operates within its defined digital infrastructure, it is designed with interoperability in mind. We recognize that no single mode of communication is sufficient in a major event. MRS is meant to complement other communication methods such as HF, VHF/UHF, packet radio, VoIP, cellular data, or even email, acting as one more powerful tool in a comprehensive communication strategy.
What kind of training is required to use MRS?
MRS is designed for ease of use. Minimal online training is required for users to become proficient with the system and their handheld devices. The focus is on practical, efficient communication.
What are the membership costs associated with MRS?
The MRS membership cost is an annual subscription fee of $250, which includes access to the MRS platform along with training, education, support, and ongoing use of one radio.
Is there a warranty on the radio? What if it becomes damaged?
Your MRS membership covers the replacement cost of the radio once annually - no questions asked. The inoperable unit must be returned, and a $50 deductible must be paid before a replacement is shipped.
How does MRS enhance communication for groups like SKYWARN or ARES?
For groups like SKYWARN and ARES, MRS provides a structured, direct, and accountable means for trained spotters and emergency communicators to transmit critical reports. For SKYWARN, it enables fast, organized reports directly to relevant parties (like broadcast meteorologists or NWS offices), improving warning accuracy. For ARES, it offers a reliable, managed network for coordinated efforts, complementing existing capabilities and adding a layer of modern communication resilience.